Question #1:
Student forgot their password, how can their password be reset?
Answer:
As of September 20, 2021, in an effort to expedite password resets, particularly for grades 3-5, the Forgot Password is now functional for all elementary students. If a student clicks Forgot Password, an email will be sent to the homeroom teacher. The homeroom teacher will receive a link that allows them to reset the student's password. The link will expire at some point.
NOTE TO TEACHERS: The student's name will appear in the "To:" field along with the teacher's email address as seen in the following image.
- If additional assistance is needed with a password reset, please submit a request.
- Be sure to include the student's account information (student ID, first name, last name).
Question #2:
I am a student in grades 3-12 and I followed the directions for OneLogin, but it is rejecting my new password, even though it meets the security requirements. After trying several different new passwords, OneLogin still won’t accept the new password. How can I create a new password?
Answer:
- Passwords need to include at least 6 characters.
- If a password doesn't meet the criteria, then a forced password reset may be required.
- For a forced password reset, please submit a request.
- Be sure to include the student's account information (student ID, first name, last name).
Question #3:
I am locked out of OneLogin. After attempting to sign in, I was redirected back to the start page. I am being asked for my old password, but it doesn't work. I can’t reset my password. What can I do?
Answer:
- This situation requires a password reset.
- For a password reset, please submit a request.
- Be sure to include the student's account information (student ID, first name, last name).