This Article Covers the Following
- The Google account through which I am trying to sign in (xx.xx@cpschools.com) is not associated with Chesapeake Public Schools in Schoology.
- Students not seeing their courses, or unable to access all materials, or not seeing all of the tabs.
- Unable to log into more than one account now that OneLogin is in place.
- Parent Schoology account password needs to be reset.
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Parent is able to view a student that does not belong to them.
- Parent is missing student(s) on their parent account.
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Parent receives an error that the email address they are attempting to use is associated with another district.
The Google account through which I am trying to sign in (xx.xx@cpschools.com) is not associated with Chesapeake Public Schools in Schoology.
Cause: Indicates the email has not yet been processed for the student or any new or newly transferred staff.
Solution: It can take up to 2-3 days for all of the databases from which information is pulled to synchronize.
Students not seeing their courses, or unable to access all materials, or not seeing all of the tabs.
Cause: The student is using the parent account since it looks very similar.
Solution: All users on the device must log out of all accounts (Google, Schoology, OneLogin) and have the student log in with the student's account.
Unable to log into more than one account now that OneLogin is in place.
Cause: OneLogin takes over all of the associated Google accounts.
Solution: Per DTI, one solution to multiple logins on a single device would be to use incognito windows in Chrome. Each incognito window would act as a container and allow users to keep their login secure in their window / tab.
Parent Schoology account password needs to be reset.
Cause: Parent forgot their password.
Solution: Parents should click Forgot Password on the Schoology parent portal page.
Parent is able to view a student that does not belong to them.
Cause: Parent received or entered the wrong access code.
Solution: Parents should submit wrong student name and student's school to cps-schoology@cpschools.com.
Parent is missing student(s) on their parent account.
Cause: Parent does not have the access code for their student.
Solution: Parent should request the access code from their student's homeroom teacher.
Parent receives an error that the email address they are attempting to use is associated with another district.
Cause: Parent account is still linked to a previous district.
Solution: Working on a solution with Schoology; parent can use an alternative email address to create a new CPS account.
