This Article Covers the Following
- What if I didn’t receive my badge?
- I received a notification that my photo was rejected. What does this mean?
- Are the badges ready to be used?
- Where is the badge request form?
- What if my badge isn’t working?
- What should I do if the information on the badge is incorrect?
- What do I do with badges I received for staff members who have transferred to another building or are no longer with CPS?
- What if I lost my old badge and haven’t received my new badge yet?
- Do ALL employees need a new badge?
- I did not receive badges for all of my staff members. Now what?
- What if I lose my badge or damage my badge?
- Can I punch a hole in my badge to add a lanyard?
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What if my name changes?
What if I didn’t receive my badge?
If you submitted your photo after May 27, 2025, you will receive your badge with the second batch of badges in the coming weeks.
I received a notification that my photo was rejected. What does this mean?
If you received an email stating your photo submission was rejected, this means it did not meet the specifications listed on the badge request form. You will need to resubmit the Employee Badge Request form with a photo that meets the specifications.
Are the badges ready to be used?
Yes! Badges are ready to be used as soon as you receive them. Please begin passing them out promptly. Use the check-off sheet to have employees sign-off as they receive them.
Where is the badge request form?
You can find a link to the form in your UKG portal under the Chesapeake Public Schools tab in the Links widget.
What if my badge isn’t working?
Submit a help desk request. Be sure to include details about the issue with your badge as well as your employee ID. Additional information to include in your help request:
- the 303# on the back of the card
- the number on the front bottom left corner of the card.
We will need these to troubleshoot the issue. A link to the CPS Help Desk can be found in your OneLogin portal as well as in your UKG portal under the Chesapeake Public Schools tab in the Links widget.
What should I do if the information on the badge is incorrect?
If there are any issues with received badges, such as functionality or inaccurate information on the badge, please submit a help desk request to the CPS Help Desk.
What do I do with badges I received for staff members who have transferred to another building or are no longer with CPS?
Any badges for staff who have transferred to another building or department (or staff no longer with CPS), should be stored in a secure area. Please submit a help desk request to the CPS Help Desk with a list of the employees first and last name.
What if I lost my old badge and haven’t received my new badge yet?
Schools are equipped with Raptor so employees needing a photo ID can use Raptor to print a temporary photo ID sticker. Additionally, all buildings have sign-in procedures for visitors. Work with your administrative team to determine the best temporary method until you have received your badge.
Do ALL employees need a new badge?
Yes, ALL employees, including substitutes are required to complete the employee badge request form for a new badge. Old badges and fobs are being phased out and replaced with the new badges. Once collected, both should be stored in a secure location.
I did not receive badges for all of my staff members. Now what?
If some employees did not receive their badge, this is more than likely due to submissions after May 27 or badge photos that did not meet the requirements, necessitating a re-submission. Badges are being created and distributed in batches over the coming weeks, which means a combination of old badges with key fobs and new all-in-one badges will be used among staff until all CPS staff have the all-in-one badge.
What if I lose my badge or damage my badge?
A request for a new badge should be submitted to the CPS Help Desk. Lost or damaged badges will need to be deactivated for security purposes.
Can I punch a hole in my badge to add a lanyard?
Please do NOT punch any hole in your badge. This will damage the inner technology components of the badge. A clear badge holder is provided with ALL badges. If you did not receive one, please reach out to your administrator or supervisor. If your building did not receive holders, please submit a request to the CPS Help Desk.
What if my name changes?
A name change request HR action should be completed in your UKG portal. This will update your name in your employee profile which is linked to your badge data. Changing the name on the physical badge will be handled in a case by case manner.