Synergy mail delivery was changed to better provide a more secure message delivery system. Student data is sensitive, and as stewards of the data, CPS is responsible for ensuring that only authorized individuals have access to it. This was done to prevent emails and their contents from inadvertently being sent to people who should not view the content, and possibly violating FERPA and other privacy-focused legislation.
If using a web browser to view email/notification from a teacher, do the following:
Log into your email provider account and select the email from the teacher (example email providers: Yahoo, AOL, Gmail, Hotmail, etc.)
Once the email opens, notice in the message body section that it states You have a new message. You must click on the blue button that says "Log into Synergy/ParentVue to View Message or Notification" to view the email/notification.
NOTE: Do not use your email provider's reply button; this will prevent your reply from being sent to anyone.
Clicking the button will prompt ParentVUE to open; log in with your User Name and Password.
If you have forgotten your password, click the Forgot Password hyperlink (*signified by red arrow in picture).
Once you are signed into ParentVUE, click on the Synergy Mail button under the Home menu. NOTE: The red number indicates how many unread emails are in your Inbox.
The navigation section will open; this window contains the Synergy Mail folders. The contents display in the viewing section when you select a folder. By default, the focus is set to the Inbox, which shows you any new unread messages and all read messages not moved to another folder.
Select the unread message to read.
The viewing section contains the contents of the message. Click on the Reply button to respond to the sender. Attachments are displayed at the bottom of the message; click the file to download it.
The message window will open with the sender's name in the To field. To type your reply, click in the body editor section above the sender's response (*note the highlighted text in the picture below).
Click the green Send button once you have completed your reply. NOTE: You can verify that you sent the email by clicking on the Sent folder to see the time stamp of when and to whom the message was sent.