Synergy Mail in ParentVUE / StudentVUE

Synergy mail delivery was changed to better provide a more secure message delivery system. Student data is sensitive, and as stewards of the data, CPS is responsible for ensuring that only authorized individuals have access to it. This was done to prevent emails and their contents from inadvertently being sent to people who should not view the content, and possibly violating FERPA and other privacy-focused legislation.
 

Accessing Synergy Mail

• Log into ParentVUE/StudentVUE. NOTE: If the window for ParentVUE or StudentVUE does not open, check to see if a popup blocker is preventing the window from opening.
   
• Select the Synergy Mail tab to open the Synergy Mail Inbox.
  
   
• Click the envelope icon or a teacher name link to open the Synergy Mail Compose Dialog.
  
   

Synergy Mail Inbox

1. Click Compose button to open the Compose Dialog.
    
2. Click folder icon to create folders to help organize messages.
    
3. Click More icon to change message Status and configure other settings.
    
4. Click magnifying glass icon to open the Search function for each column.
    
5. Select any of the standard folders to access the associated messages.
   • The number badge indicates the number of unread messages.
   • Hover over any folder to display the More Options icon . 
      
6. Select a message to open. Unread messages display in bold.
    

Synergy Mail Compose Dialog

1. Click inside the To field to open your available recipient lists.
   • Click the pencil icon for the same functionality.
   • Recipients are automatically populated if you open Synergy Mail from a specific email address.
   • Click the black X icon to remove individuals recipients or the red X icon to remove all recipients.
      
2. Click Cc and/or Bcc to add additional recipient fields to select others you want to send a copy/blind copy to.
   • These fields function the same as the To field.
      
3. Click inside the Subject field to enter the subject of the message.
   • Subjects are automatically populated when you access the Compose Dialog from a teacher email link.
      
4. Compose your message using the available text editor options.
    
5. Click Add Attachment button to select files to include with your message.
   • You can also drag and drop files into the body of the message to be included as attachments.
      
6. Click Send button to send the message immediately or click the down arrow button to schedule the message to be sent at a later time.
    
7. Click Close button to save a draft of the message and close the Compose Dialog.
    

Intelligent Addressing

1. Select the applicable recipient list (#1 in picture).
   • Teacher recipient lists are based on the selected term (#2 in picture).
   • Quickly add all teachers at one time with the Add All button (#3 in picture).
   • Groups list contains coaches and advisors. It does not include other students.
      
   • Available Staff recipients is dependent on district configuration.
     • Parents may be granted access to staff only at their child's school or staff throughout the entire district.
     • Students may be granted access to staff at their school only.
        
   • Students may have access to other Student recipients based on district configuration.
     • Parents cannot message other students.
        
   • Contact Lists are only available if the sender is part of the list.
      
2. Use the search fields to find specific recipients (#4 in picture).
3. Selected recipients display in the top field (#5 in picture).
4. Click black X icon to remove.
5. Click OK button to return to the Compose Dialog (#6 in picture).