Open a web browser such as Chrome, Mozilla, or Edge.
Go to the ParentVUE website and select "I am a parent".
Click on the Forgot Password icon below the Login button.
Enter the primary email address.
- ParentVUE/StudentVUE sends a message to that email address with the username and password information and a link to change your password.
- NOTE: If you have forgotten the primary email address used, please contact your child's school so that they can further assist.
Click the Send Email button once you have entered the email address.
Navigate to your primary email inbox and find the email that was sent (Synergy Mail: Chesapeake Public Schools PVUE Password Reminder).
Click the link to change your password.
Enter the First Name, Last Name, New Password, and Confirm New Password (Enter your name exactly as it displays on the account).
Click the Change Password button.
A message indicating that the application made the changes successfully is displayed.