CPS Help Desk provides self-service content for your technology needs and can be viewable with or without signing in for CPS families, but signing in with your Help Desk account does provide some additional advantages for our users.
All users have the ability to create an account. Through their help desk login, they will be able to view a record of the help requests they have submitted, save favorite article links to follow, etc.
*Please note that if you are a CPS staff member, DO NOT create an account, staff members already have an account created through OneLogin.
Click Sign in at the top right corner and sign in with your help desk login information.
If you have not created an account yet or have not submitted a request before, select the Sign up link at the bottom of the sign-in window and enter your information to create your account.
Note: This sign-up option does not apply to CPS Staff.
If you have previously submitted a CPS help desk request and do have an existing help desk account you will get the following message when you submit details for the Sign Up link.
"Check your email. You'll receive a link to set a new password for your account. If you don't find the email in your inbox, check your spam folder."
- Look for a reset email that has the email subject as "CPS Help Desk | Chesapeake Public Schools sign-up attempt".
Once you have signed in, discover how to: